For referrers
A trusted place to send the clients you worry about.
The Newly works alongside physicians, therapists, case managers, and occupational health teams. Your client is assessed by a clinician, matched to the right level of care, and you hear back about the plan.
What we offer
One team, several levels of care.
You don’t have to decide which service your client needs. Refer once, and our intake clinicians recommend the right starting point.
How it works
Four steps, no chasing.
Send the referral
Email, fax, or call intake with the basics. A formal form is welcome but not required to start the conversation.
We screen and confirm
We acknowledge within one business day and complete a clinical screening call with your client, usually within three.
Your client starts a plan
We recommend a level of care, confirm funding, and schedule the first appointment in-person or virtually.
You get an update
With consent, we send a short summary of the plan and progress notes at intervals that suit your practice.
Referral criteria
Who we can help — and when to send elsewhere.
If you’re unsure whether a client fits, call intake before you refer. A two-minute conversation usually settles it.
A good fit
- Adults 18+ with anxiety, depression, trauma, burnout, grief, or substance concerns
- Clients who need more structure than weekly therapy alone
- Clients returning to work after a mental health leave
- Clients whose care would benefit from an interdisciplinary team
- Clients who can participate in outpatient care safely
Not a fit for our outpatient services
- Acute crisis or active risk requiring emergency assessment
- Medical detoxification or inpatient stabilization
- Court-ordered assessments or medico-legal opinions
- Clients under 18 (we can suggest alternatives at intake)
Funding
Cost shouldn’t be the reason a referral stalls.
Most clients are funded through extended health benefits, employer or workplace programs, workers’ compensation, or a veterans’ benefit program. Our team confirms coverage before care begins so nobody starts a program they can’t finish.
Where we see clients
In-person in five cities, virtual across Canada.
Refer from anywhere — if there’s no clinic nearby, your client can be seen securely by video.
FAQ
Frequently asked questions.
We acknowledge referrals within one business day and aim to complete the screening call within three.
No. A brief note with contact information, the reason for referral, and any urgency is enough to begin. A form helps if you have one.
With your client’s consent, we confirm receipt, share the recommended pathway, and send progress summaries at intervals you choose.
Yes. Many clients use a program as a temporary step up and return to their own therapist afterwards.
Extended health benefits, employer and workplace programs, workers’ compensation, veterans’ benefit programs, and self-pay. Our team confirms coverage before care begins.
Yes. Clients can be seen in-person at our clinics or through secure video anywhere in Canada.
Have someone in mind? Start the referral.
Send us what you have. Our intake team will take it from there and keep you in the loop.